If you need to change your delivery spot/location or address, you can do so a couple of ways.

NOTE: Each Zipline profile can have only one address at a time. Adding a second address is not supported at this time.

Method 1 - Zipline Home Screen

Below the partner stores, you will see a "Delivery point" card with a map, and your current delivery address.

Tap the pencil icon to the right of "Delivery Point" to make changes.

If the edit icon is not visible, it may be because only one delivery spot is approved for your address. Submit a request to add another delivery area, and once approved, you can select it.

Tap "Change address" button at the bottom.

Enter the new delivery address. Suggested addresses will appear in the list below. Select your address from the list or continue typing, then tap the "Search" button on the keyboard.

Your address will be shown along with delivery points available for your address. There may be one or more. Tap to select one of the blue delivery points.

If only one delivery spot is approved, you may need to request additional locations before switching.

After selecting a delivery point, the "Next" button will turn blue. Tap it to continue. Tap the "Confirm" button and you'll be taken back to the home screen.

To change the delivery area for an order, select the delivery area during checkout before placing the order. If you need to change the area for an already placed order, cancel the order (if possible) and place a new one with the correct delivery area.

NOTE: If the new address is not yet serviceable, the app will indicate this. Our team will reach out to you as soon as we begin delivering to your new address.

Adding a New Delivery Point

To add a delivery drop point to your address:

Take Photos of the Area: Provide clear photos of the area around your home. Include wide and close-up shots that show:
- Safe, accessible locations
- Landmarks
- Any constraints, such as trees, power lines, or pets.
Submit Photos for Approval: Send the photos via the existing conversation in the app or reply to the email from support. The team will review and approve the delivery point.
Clear Obstacles if Necessary: If tree coverage or other obstacles restrict safe access, trim or remove them and provide updated photos for review.

Method 2 - Profile Section

Tap the menu icon in the upper right corner (=).

Upper half of screen

Lower half of screen

Tap on "Profile".