Zipline takes customer obsession very seriously. If our customers have an experience that doesn't meet our high customer service bar, we may offer account credits as a way of saying we're sorry and to make it right.

Account credits will show in your checkout page. From your order, tap the checkout button at the bottom of the screen.

The credit value available in your account will be show just above the total for your order. Any available credit will be automatically applied to your order.

If the value of your credit is more than the order total, the remainder of the credit will be applied to the next order. Only one account credit will be applied to an order at a time and the oldest credit will be applied first.

Finally, this credit applies to the order total and can cover taxes and fees!

If you have further questions about account credits, please reach out to Zipline Customer Support through the app.