Zipline takes customer obsession very seriously. If our customers have an experience that doesn't meet our high customer service bar, we may offer account credits as a way of saying we're sorry and to make it right. Additionally, account credits may be issued for promotional offers, price adjustments, or refunds for incorrect or missing items.

If the value of your credit is more than the order total, the remainder of the credit will be applied to the next order. Only one account credit will be applied to an order at a time and the oldest credit will be applied first. Credits cannot be applied retroactively to orders that have already been placed. They are only applied at checkout for future orders.

Finally, this credit applies to the order total and can cover taxes and fees! If an item is missing or incorrect, a credit may be issued to your account. This credit will automatically apply to your next order and appear on the checkout screen. In some cases, the credit amount may be less than the full price of the item, especially if the issue was minor (e.g., a variation in the item delivered). Credits, including promotional ones, often have expiration dates. Expired credits will no longer appear in your account or at checkout. In some cases, expired credits may be reissued as a one-time courtesy at the discretion of support. If reissued, ensure you use the credit before its new expiration date.

If you have further questions about account credits, please reach out to Zipline Customer Support through the app. After a credit is issued, it may take a short time to appear in your account. If it’s not visible immediately, wait briefly and check again. Additionally, if a refund cannot be processed to your payment method, Zipline may issue an account credit instead. This credit will appear at checkout for your next order.