Where is Zipline delivery service available?
Zipline offers service in the following locations; however we do not service every address. Zipline makes no claim that we service all addresses in a given location.
Texas
Bedford, Burleson, Dallas, Desoto, Greenville, Kaufman, Lewisville, Mesquite, Rowlett, Terrell, Waxahachie, Weatherford.
Arkansas
Pea Ridge
Can I get delivery at my address?
Download the Zipline app from your device's app store.
From the start screen, tap "Get started".
Enter your address in the search field. Suggested addresses will appear in the list below the search field. Select your address from the list or continue typing, then tap the "Search" button on the keyboard. NOTE: do not include apartment, unit, or suite numbers.
An aerial image of the address is shown with available delivery points.
To change a delivery point, tap the delivery point you want to select it.
The "Next" button will turn blue. Tap it to continue. Tap the "Confirm" button and you'll be taken back to the home screen.
NOTE: If the new address is not yet serviceable, the app will indicate this. Our team will reach out to you as soon as we begin delivering to your new address.
Why can't I get deliveries? Others near me get deliveries, why can't I? Everything online says you are delivering from the Walmart near my house but your app says you are not. Why?
There are a number of reasons you may not be able to get Zipline deliveries or Zipline service.
1. There may be physical or environmental constraints
Dense vegetation or tree canopy
An address is deeply covered by high trees, dense foliage, or thick canopy and the Zip cannot deliver.Obstacles overhead (power lines, cables, antennas, utility poles, guy wires, cables for cable TV, etc.)
Overhanging power lines or thin wires are difficult to detect and avoid and may prevent serviceability.Tall surrounding structures or urban canyon effect
The address has a narrow corridor between tall buildings or other objects, making it impossible to deliver.Restricted or hard to reach delivery point
There is no clear delivery area free of clutter (e.g. playground equipment, rooftop ventilation, satellite dishes) large enough for the Zip to deliver.Flood zones, water bodies or wet/swampy ground
The delivery area is above water or in wet/marshy ground.High-wind corridors or turbulence
An address lies in an area prone to strong localized wind gusts.Magnetic or radio interference in area
If there is heavy electromagnetic interference (EMI) or magnetic anomalies (near substations, radio towers, high-power lines) that prevent flying in the area.
2. There may be regulatory or airspace constraints
No-fly zones or restricted airspace
An address lies under or within restricted airspace. These are usually "hard blocks" Zipline cannot operate in.Proximity to airports or approach/departure paths or other controlled airspace
Altitude limitations or ceilings
Local regulations may limit Zip altitude or require buffer zones above homes; an address might fall inside a zone where the maximum altitude (or operational buffer) prevents flying.Population density
Some jurisdictions prohibit our Zips from flying over people, or impose stricter rules in dense urban areas. If an address is in a dense, “over-people” environment, it may prevent us from flying.Local ordinance restrictions
Some municipalities may have local ordinances restricting our flights over residential areas, privacy laws restricting certain flight paths, or permit requirements for our Zips to operate in certain neighborhoods.
3. There may be operational or system constraints
Beyond Zip's range or battery constraints
Our service areas are constrained by the amount of power required to fly to your location. An address may be near the edge of our service area.Congested flight corridors or air traffic
In an area with heavy air traffic (or low-altitude air traffic), route conflicts may make some addresses impractical to serve.
4. Customer-site or “last meter” constraints
No safe delivery point
An address has no delivery point suitable for landing the delivery zip.Crowded environment or many people or pets
If the location is heavily trafficked by people or pets, Zipline may not offer service in that area.Dynamic obstacles at delivery time
Obstacles not normally present in the environment, like construction equipment, cranes, or other tall objects may prevent serviceability.Unclear address
Zipline relies map information to guide us in establishing service areas. Newer subdivisions or "new builds" may not yet be updated to allow Zipline to establish service in an area.
5. Communication, sensing, and safety constraints
GPS degraded areas
Since Zipline's aircraft rely on GPS positioning to fly, if an area has low GPS signal quality, it may be unserviceable.Electromagnetic interference / jamming risk
The address is close to radio jammers, broadcast stations, high-power transmitters, or other sensitive infrastructure.Interference from other UAV/drones
The airspace around an address is too congested.
In all cases, changes to service areas, restrictions, regulations and technology change over time, so if you are signed up in the app, you'll be notified when Zipline is able to service your address.
I had service, now I don't. Why or what happened?
Changes to service areas, restrictions, regulations and technology change over time or Zipline may be making system upgrades to better serve customers. In such cases, Zipline's ability to serve an address may change over time.
Delivery point questions
Can I change my delivery point?
You can change the delivery point in the app if you have more than one delivery point available.
Can I change my delivery point after I place an order?
You can not change a delivery point for an order already in progress.
I didn't change my delivery point, but my order didn't come to the location selected in the app. Why?
There may be times where a Zipline flight senses something may be in the way when making a delivery and the aircraft returns to the store. In this case, Zipline may redirect the delivery to an alternate delivery point at your address to ensure success on subsequent attempts.
The drone (or Zip, or aircraft) hovered over my delivery point (or spot or place) but my order (or package, or delivery) didn't happen (or nothing was left or nothing was delivered). Why (or what happened)?
There may be times where a Zipline flight senses something is amiss with a delivery attempt and aborts the delivery and returns to the store.
Your order (or package, or delivery) will be put on another Zip (or aircraft) for another attempt.
My delivery point (or spot, or place) has something new in it (pool, patio, furniture, play set, swing, trees, lights, string lights, etc.).
Our safety systems can identify objects in the delivery point and will attempt to navigate around it. If it's not able, our systems report this to us. Zipline will either alter or disable and delivery point to prevent damage to customer property or our aircraft.