If you've previously ordered from Zipline but suddenly find that you can't, it could be due to one of the following reasons.
Temporary
There may be a temporary reason for inability to order. This could included.
High demand - during periods of high demand, ordering may be paused to prevent customers from waiting extended periods for their order. This is reflected in the app as "High demand".
Store is closed - Store hours vary from location to location. Our delivery hours may not match those of our partner stores. Zipline typically delivers during only a portion of the store's open hours. This is reflected in th app as "This store is currently closed".
Technical issues - there may be times when a technical problem forces Zipline to pause deliveries. This is reflected in the app as "Deliveries temporarily paused".
Weather - because we are flying deliveries to your location, weather impacts our ability to fly. High winds, heavy rain, hail, both at ground level and aloft can prevent us from flying. This is reflected in the app as "Paused for weather".
Unserviceable
Coming soon - if you see this message, it means we are not yet delivering to your address. Be patient with us, we are growing as quickly as possible.
Delivery unavailable - Sometimes system upgrades and enhancement require Zipline to take service down for a period of time. This is reflected in the app as "Delivery unavailable".
Changes in environment - software and technology changes, changes to flight paths, and airspace access may have made your drop location unserviceable, either temporarily or for a longer period.
Application Glitch
Address Related - there are times when technology just doesn't work as expected and you may need to re-enter your address
To resolve ordering issues:
1. Tap on the menu bars in the top right corner of the screen.
2. Then "profile".
3. On that screen, you will see address info - enter your address again (leave out any apartment or unit number), and re-select your delivery point.
App related - if you experience a persistent problem, it's possible a software update may have been missed or not installed properly. To resolve, uninstall the app, download and re-install and log in to see if this helps.