Zipline offers no-contact, same-day prescription delivery from participating Walmart pharmacies directly to your home using autonomous drones.

When you create a Zipline account, the app checks whether your address is within Zipline’s current delivery area and meets delivery requirements.

Pharmacy delivery is currently limited to certain medication types and eligible patients from participating Walmart pharmacies, including the Pea Ridge, Arkansas location. Your Walmart pharmacist will confirm your eligibility before placing the delivery order.

If your address is not currently eligible, the Zipline app will let you know during account setup. Your local Walmart pharmacy may offer other pickup or delivery options.

Yes. First-time customers should:

You’ll use the Zipline app to receive delivery updates, track your order, manage notifications, and cancel orders.

If you already have a prescription with Walmart:

If you are ordering by phone or receiving the prescription for the first time, call your local Walmart pharmacy.

The pharmacy may ask you to verify:

Delivery hours are generally consistent with Walmart pharmacy hours: 11 a.m. to 5 p.m., seven days a week.

You may receive your delivery as soon as 20 minutes after placing the order. You can also request delivery up to four hours in advance in 30-minute increments.

You must confirm that you will be present at the delivery location during your selected delivery time.

Payment for your prescription is handled through Walmart Pharmacy.

For questions about prescription prices, copays, insurance, payment methods, or delivery fees, contact your Walmart pharmacy directly.

For your privacy, do not share prescription details, medical information, or health information with Zipline Support.

After your pharmacist submits the order through Zipline’s system, you’ll receive status updates in the Zipline app.

You can configure notifications in the app and track your delivery in real time once your prescription has been dispatched.

Be present at the delivery location during your selected delivery time.

Keep the delivery area clear of:

If your delivery is scheduled for a front-yard location, such as a driveway, make sure the area is unobstructed.

Do not touch the delivery pod or try to remove the package while the pod is present. Wait until the pod leaves, then collect your package.

Repeated safety issues or interference with delivery may cause your address to become ineligible for future deliveries.

You can cancel your order through the Zipline app.

To reschedule or change the delivery time after placing your order, contact the Walmart pharmacy as soon as possible.

Only schedule a delivery when the intended recipient will be present at the delivery location.

Your prescription is securely packaged and sealed by the pharmacy. The package has no visible contents, and only the last four digits of your order number appear on the label. Personal health information is not shown on the package label.

Refrigerated prescriptions remain in a controlled environment at the pharmacy until the order is ready. When prepared for delivery, they are packed in a styrofoam-insulated container designed to help maintain the required temperature during transport.

If a delay may occur, refrigerated prescriptions are not prepared in advance.

Contact Zipline Support through chat in the Zipline app for help with:

Contact your Walmart pharmacy or healthcare provider for help with: