To attach a photo to your chat in the Zipline app and report issues with received items, such as missing or incorrect products, locate the plus (+) icon in the message field.
First, open your chat conversation within the Zipline application.
Once the photo is uploaded, be sure to provide any necessary context or explanation for the image. This helps Zipline's support team better understand the problem, allowing them to provide quicker, more accurate assistance.
Tap the plus (+) icon to reveal file attachment options: choose to use your camera to snap a photo, your photo library to select a previously taken photo, or upload a file containing an image. Ensure your photo clearly depicts the issue (e.g., an incorrect item received).
Using this feature allows Zipline's support team to assess and resolve issues more efficiently, ensuring a streamlined customer service experience.
Tap the option that works best for you, and include any additional details related to the issue in your message to support before sending it.
The microphone icon also allows you to record a message to send to support.