ZP Rangers assigned to Mesquite are responsible for order loading in addition to standard Ranger Responsibilities. Please reference this Operations Guide.
All orders should be placed in a Zipline/Wendy’s bag and closed with a label
Always write the order number and customer name on label
If the Zipping Point is down and Service Engineering/MX is required, ask Customer Support to turn off the storefront
Make request in #ask-p2-customer-support slack channel
Ask them to mark the Wendy’s storefront as “Not Accepting Orders”
If the Zipping Point is down and the Ranger can resolve within ~30 min, proceed with resolution and don’t request any changes to the storefront
If you receive an Unload Zipping Point task immediately after loading and the Zipping Point still shows as available, try again right away
If you receive an Unload Zipping Point task after a Zip has attempted pickup, drive to Walmart portals and send from there
If you have moved to load in a portal and the order fails again (pushing the load task past 15 minutes late), reach out to Customer Support to cancel the order
