Your delivery spot is where the Zipline drone will drop your order. If it's showing the wrong location, reverting to a previous address, or not saving after you update it, here's what to do.
The drone delivered to the wrong yard or spot
If your order was delivered to the wrong location (such as a neighbor's yard):
Check your delivery spot in the app to confirm what location was set at the time of the order.
If the spot was correct in the app but the delivery landed elsewhere, contact support — this may indicate a coordinates mismatch that our team needs to correct.
If the spot was wrong at the time of the order, update it before your next order (see Change your address or delivery spot for instructions).- If obstacles are present in your preferred delivery area during a delivery attempt, the delivery may be redirected to an alternative drop spot. Clear any obstacles before the delivery attempt to avoid this redirection.
You can't change your delivery spot
You can change your delivery spot before placing an order, but not after an order is in progress. If the option to change delivery spots isn't visible in the app:
Your address may only have one approved delivery spot. You can submit a request through the app to add another.- To add a new delivery area, such as a backyard or driveway, submit a request through the app and provide clear photos of the proposed drop-off location. Support Specialists will review the photos and approve the new delivery area if it meets the criteria.
Make sure you haven't already placed an active order — the delivery spot locks once an order is confirmed. If the delivery spot is incorrect, you must cancel the order and place a new one with the correct delivery location.
How to update your delivery spot
Go to the home screen and tap the address show there.
Re-enter your address to refresh the delivery spots available.
Select the desired delivery spot and tap Confirm button
Save your changes before placing an order.