How to Cancel a Zipline Order
Cancellation may be available directly in the Zipline app. Open the order details and select Cancel Order, if shown. If the option is unavailable, contact Customer Support for assistance.
Before preparation or shipment: Request cancellation as soon as possible. Orders already being prepared or in transit may not be eligible.
Delivery delays or no ETA: You may request cancellation rather than continue waiting.
Weather-related delays: You may request cancellation and will not be charged. Any pending authorization will drop off within 24–48 hours.
Weather-related operational pauses: Orders are not always canceled automatically. You may wait for operations to resume or request cancellation.
Wrong address or unavailable to receive delivery: Request cancellation immediately. Cancellation may not be possible once the order is in transit.
For every cancellation request, first check whether cancellation is available in the app. If it is not, contact Customer Support for assistance.