This article explains how to check whether your address is eligible for Zipline delivery, why service may differ between nearby addresses, how delivery spots work, and what happens if an address or delivery spot becomes unavailable.

The easiest way to check is through the Zipline app.

If the address is not currently serviceable, the app will let you know.

An address can be unavailable for several reasons. Eligibility is determined by Zipline's systems based on safety, regulatory, geographic, and operational requirements.

Common reasons include:

Zipline expands delivery service gradually. Your neighborhood or address may simply not be included in the current service area yet.

An address near the edge of an operating area may also be outside the available flight range.

Some locations may be affected by aviation requirements, controlled or restricted airspace, flight-path limitations, or other regulatory restrictions.

These restrictions can sometimes affect one neighborhood or address while nearby locations remain serviceable.

Safe drone delivery requires suitable access to an approved delivery area.

Conditions that may affect eligibility include:

An address must have at least one location that Zipline can approve for safe delivery.

A location may not be suitable if there is not enough clear space or if the proposed area contains obstacles that could interfere with delivery.

New homes, subdivisions, or recently developed areas may not yet be fully represented in the mapping information used to determine serviceability.

Additionally, addresses without publicly available property boundary data cannot have a delivery drop location configured. Once that data is published and integrated into Zipline's systems, the address can be evaluated for serviceability. Property boundary data availability can vary by state.

Make sure the address entered in the app matches one of the suggested addresses.

Eligibility can vary from one property to another, even when the addresses are very close together.

For example, your property may have:

Because eligibility is evaluated at the individual location level, a nearby eligible address does not necessarily mean your address can also be served.

No.

Address availability is determined by Zipline's systems and operational requirements. Customer Support cannot manually add an address to the service area or override an eligibility restriction.

If your address becomes eligible in the future, availability will be updated through Zipline's systems.

First, confirm that your address was entered correctly.

You can try:

If the app still shows that the address is unavailable, there may be a service-area, safety, mapping, or operational restriction.

It may.

Zipline continues to expand service and operating capabilities over time, but there is no guaranteed timeline for when a particular address or neighborhood will become eligible.

Keep the Zipline app installed and notifications enabled so you can receive updates when service becomes available.

You can also join the Zipline delivery waitlist at flyzipline.com/get-delivery.

An address that was previously available may sometimes become unavailable.

This can happen when:

Availability can change over time as Zipline's operating environment, technology, and safety requirements evolve.

Your delivery spot is the approved location at your address where Zipline will attempt to deliver your order.

An address may have one or more approved delivery spots.

Yes, if more than one approved delivery spot is available for your address.

Before placing an order:

No.

Once an order is in progress, its delivery spot cannot be changed.

If the selected location is incorrect, you may need to cancel the order if cancellation is still available and place a new order using the correct delivery spot.

Your address may currently have only one approved location.

If another area of your property may be suitable for delivery, you can contact Customer Support about having an additional delivery location reviewed.

You may be asked to provide clear photos showing the proposed area and nearby surroundings.

Keep the approved delivery area as clear as possible.

Avoid:

Trees, wires, structures, and other permanent obstacles can also affect whether an area can be approved.

Zipline's safety systems may determine that the selected delivery spot is not suitable during a particular delivery attempt.

If another approved location is available at the same address, the system may use an alternate delivery spot to complete the delivery safely.

If your order was delivered somewhere that was not an approved delivery spot for your address, contact Customer Support so the delivery can be reviewed.

A delivery attempt may be stopped if Zipline's systems detect something that could make the delivery unsafe.

The aircraft may leave the area and return without releasing the order.

Depending on the situation, another delivery attempt may be made.

Keeping the delivery area clear of people, pets, vehicles, and other obstacles helps reduce the likelihood of an unsuccessful attempt.

Zipline may temporarily disable an address or delivery spot when repeated or significant safety concerns are identified.

Examples include:

In some cases, Zipline may disable only a particular delivery spot rather than the entire address.

Before a delivery:

Potentially.

If the condition that caused the restriction has been corrected, the location may be reviewed again.

For example, you may need to:

Re-enablement depends on the location meeting Zipline's safety and serviceability requirements after review.

Before placing an order, review the delivery spot shown in the app.

If it appears incorrect:

If the correct location is not available, contact Customer Support for assistance.

First, check the delivery spot shown for that order in the Zipline app.

If the correct location was selected but the order was delivered somewhere else, contact Customer Support so the delivery can be reviewed.

If the wrong delivery spot was selected when the order was placed, update your selection before placing your next order.

Zipline delivery is introduced gradually as new areas become operationally and safely serviceable.

There is no specific timeline available for individual addresses.

When the app shows that Zipline is expanding, it means service is currently available only in selected areas and additional locations are expected to become available over time.

Customer Support cannot manually accelerate or override this process.