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How does Zipline work?

Overview of Zipline delivery

Updated this week

Zipline is a quick delivery service powered by the Zipline Drone. Instead of waiting hours (or days), your order is flown directly to you in minutes.

Here’s how it works, step by step:


1. You place an order

Open the app, choose what you need, and confirm your delivery location.

Zipline partners with local stores and restaurants, so you’re ordering from nearby stores, not a warehouses far away.


2. Your order is prepared

Once your order is placed, it’s picked and packed at our partner's locations.

Every item is checked and secured to make sure it arrives safely.


3. A drone is launched for your delivery

Our drone takes off and and flies to the store to pickup your order, then straight to your requested delivery spot.

  • Fully electric and zero-emission

  • Flies above traffic for faster delivery

  • Operates using rigorous safety systems


4. Precision delivery right to you

When the drone arrives, it doesn’t land.

Instead, it stays hundreds of feet in the air and lowers a pod with your order gently to the ground using a tether system designed for accuracy and safety.

This means:

  • No need for a landing zone

  • No disruptions to your yard or property

  • Safe delivery even in tight spaces

<a href="https://a-us.storyblok.com/f/1003963/1856x1226/8c8d623b46/p2-flying.png/m/900x0" target="_blank" rel="nofollow noopener noreferrer">https://a-us.storyblok.com/f/1003963/1856x1226/8c8d623b46/p2-flying.png/m/900x0</a>

5. Your order arrives in minutes

From takeoff to delivery, most orders arrive in just minutes.

You’ll get real-time updates in the app so you always know where your delivery is.


Why Zipline is different

  • Fast: Orders delivered in minutes, not hours

  • Reliable: Avoids traffic and road delays

  • Sustainable: 100% electric, zero local emissions

  • Precise: Designed for consistent, accurate drop-offs


What can you order?

Zipline delivers more than 100,000 + unique items.
Depending on your area, you might be able to order:

  • Electronics

  • Prepared food

  • Health and wellness items

  • Grocery

  • Household essentials

  • Everyday convenience goods


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