Zipline FAQs
Answers to frequently asked questions.
40 articles
Why can’t I get Zipline delivery when my neighbor can?
How does Zipline work?
Why can’t I order an item I’ve seen in the store?
Why does the app say deliveries are paused?
How do I contact customer support?
Zipline Cancellation and Refund Policy
How do I make a return to Walmart?
Why is there a minimum basket value or delivery for some stores?
Where is Zipline delivery service available?
How do I check if I can get delivery to my address?
When will I know when I can get delivery?
I had service, now I don't. Why or what happened?
What do I need to know about delivery spots?
What do if I want to substitute an item in an order?
How do I get notified when service comes to my area?
Will I get my delivery today or tonight if I order late or have a delay?
Where can I find out about Zipline on social media?
How do I partner with Zipline for my business?
What do I do when items are out of stock?
What do I do if I see a delivery to a public area where no one is around?
What do I do if I can't find my package after delivery?
What do I do if an item I ordered isn't right?
What do I do if an item I ordered is of bad quality, damaged, open or spoiled?
What happens if an item is missing from an order?
What happens if the wrong order is received or the whole order is incorrect?
What happens if a clearance item is received at a lower price than what I paid?
Can I cancel my order myself?
What happens if my order is canceled by Zipline?
What do I need to know about credits, refunds and courtesy credits?
Can I make changes to an order or add other items to it?
Can I place more than one order at a time?
Can I order for delivery later in the day or schedule an order?
Why was my order canceled?
Where can I find my order number?
Why are products not available in the Zipline app when I see them in the store?
What if I find a vulnerability or security issue in your website or application?
How are refrigerated prescriptions prepared, packaged, and delivered via drone while ensuring timely and safe delivery?
What are Walmart's return policies and procedures for orders?
What happens to payments if my delivery is delayed, canceled, or items are missing?
What happens after a drone delivery is aborted, and when can I expect redelivery?