Zipline FAQs
Answers to frequently asked questions.
42 articles
- Why can’t I get Zipline delivery when my neighbor can?
- How does Zipline work?
- Why can’t I order an item I’ve seen in the store?
- Why does the app say deliveries are paused?
- How do I make a return to Walmart?
- Why is there a minimum basket value or delivery for some stores?
- Where is Zipline delivery service available?
- How do I check if I can get delivery to my address?
- When will I know when I can get delivery?
- I had service, now I don't. Why or what happened?
- What do I need to know about delivery spots?
- What do if I want to substitute an item in an order?
- How do I get notified when service comes to my area?
- Will I get my delivery today or tonight if I order late or have a delay?
- Where can I find out about Zipline on social media?
- How do I partner with Zipline for my business?
- What do I do when items are out of stock?
- What do I do if I see a delivery to a public area where no one is around?
- What do I do if I can't find my package after delivery?
- What do I do if an item I ordered isn't right?
- What do I do if an item I ordered is of bad quality, damaged, open or spoiled?
- What happens if the wrong order is received or the whole order is incorrect?
- What happens if a clearance item is received at a lower price than what I paid?
- Can I cancel my order myself?
- What happens if my order is canceled by Zipline?
- What do I need to know about credits, refunds and courtesy credits?
- Can I make changes to an order or add other items to it?
- Can I place more than one order at a time?
- Can I order for delivery later in the day or schedule an order?
- Why was my order canceled?
- Where can I find my order number?
- Why are products not available in the Zipline app when I see them in the store?
- What if I find a vulnerability or security issue in your website or application?
- How are refrigerated prescriptions prepared, packaged, and delivered via drone while ensuring timely and safe delivery?
- What are Walmart's return policies and procedures for orders?
- What happens to payments if my delivery is delayed, canceled, or items are missing?
- What happens after a drone delivery is aborted, and when can I expect another attempt?
- How do I contact customer support?
- How can I track my order and manage delays in delivery?
- What is Zipline's policy for out-of-stock items?
- Why do I see unexpected charges or pending amounts for my Zipline order, and how are refunds processed?
- What factors affect whether an address is eligible for Zipline deliveries?