It sometimes happens orders get crossed and customers may receive the incorrect order. If this happens, Zipline can make this right in a few ways, subject to current cancelation, return and refund policy.
Replace the order at Zipline's discretion, sending it in another flight to the same address and delivery point as the original order. This must be arranged with customer support.- If the correct item is out of stock, the item is removed from your order and you will not be charged.
Provide an account credit equal to the retail value of the order. Credits are available immediately for future purchases and may be valid for a limited period.- If you prefer to place a new order yourself, any account credit can be used toward that purchase immediately.
Offer a refund, which typically posts within 1–5 days to your payment method (and may take up to 10 days in some circumstances). Customers are not required to return incorrect items. They may keep, donate, or dispose of them as they see fit.
Resending items may not be possible if a return process has already been initiated. Request a resend before starting a return.
Note: Zipline may request or require photographs to help us train our staff, improve service, or process refunds (e.g., photos of return receipts). Photos should include the incorrect items and the shipping label, if possible. While optional, this helps verify the issue and improve operations.