It sometimes happens orders get crossed and customers may receive the incorrect order. If this happens, Zipline can make this right in a few ways, subject to our Cancelation and Refund Policy
Replace the order, sending it in another flight to the same address and delivery point as the original order.
Provide an account credit good for 1 year from date of the order equal to the retail value of the order.
Offer a refund for the item, which can take up to 10 days to be returned to your payment method.
Note: Zipline may request or require photographs to help us train our staff and improve service.