Understanding Payments for Delayed, Canceled, or Partial Deliveries on Zipline
Managing payments and charges related to deliveries is a common concern. This guide explains how Zipline handles payment holds, canceled deliveries, and partial order adjustments, ensuring clarity and customer satisfaction.
Payment Holds and Failed Deliveries
When you place an order on Zipline, a temporary hold is placed on your payment method. Here’s what you need to know about this process:
Temporary Holds: Zipline does not immediately charge your account upon order placement. Instead, it places a temporary hold on the funds. This ensures that you are only charged for successfully completed orders.
Delayed or Unsuccessful Deliveries: If your delivery is delayed or fails to arrive, the temporary hold is released automatically. You will not be charged for undelivered items.
Order Fulfillment Adjustments for Canceled Items
Sometimes, one or more items in your order might be canceled. In such cases, Zipline ensures a seamless process for the rest of your order:
No Charges for Canceled Items: For any item in your order that is canceled, you are not charged.
Fulfillment of Remaining Items: The remaining part of your order proceeds to fulfillment and delivery as planned. Zipline ensures that the process for delivering the rest of your items continues smoothly.
By following these practices, Zipline ensures you are only charged for items that are successfully delivered and prevents unnecessary payment concerns.