If you find an item missing from your order, first check to be sure your order hasn't been split into multiple deliveries. This will happen if the order was too heavy for a single flight.
If no other deliveries are expected, Zipline will request a photo of what you received. Zipline can make this right in a few ways, subject to our Cancelation and Refund Policy
Provide an account credit good for 1 year from date of the order equal to the retail value of the item.
Offer a refund for the item, which can take up to 10 days to be returned to your payment method.