If you find an item missing from your order, Zipline will request a photo of what you received for training purposes with our staff. Zipline can make this right in a few ways, subject to our Cancelation and Refund Policy
Send the missing item in another flight to the same address and delivery point as the original order (excludes food orders).
Provide an account credit good for 1 year from date of the order equal to the retail value of the item.
Offer a refund for the item, which can take up to 10 days to be returned to your payment method.