Once a Zipline order is submitted, it cannot be edited or substituted. This policy applies to all scenarios, including changing an item’s scent, color, size, or brand. Below is an explanation of the policy and guidance for next steps if you need to make changes.
Policy Overview
No Edits or Substitutions: After an order is submitted, items cannot be changed, replaced, or substituted. This includes switching to a different variant, such as a different scent, color, or size.
Refund Process for Out-of-Stock Items
Automatic Refunds: If an item in your order is out of stock, it will be removed from the order.
No Charges for Unavailable Items: You will not be charged for items that are removed from your order due to unavailability.
Next Steps for Customers
Place a New Order: If you need a different item, you can place a new order for the desired product.
Additional Notes
Replacement Orders: If a replacement order is sent due to an issue with the original order, it must match the original items. Substitutions or changes cannot be made in replacement orders.