Once an order is finalized, Zipline is unable to:
Change the delivery address
Change the delivery point
Change the ordered items, including substitutions or quantity changes
Add items to the order
This ensures that routes and logistics are finalized for efficient delivery. Allowing modifications after submission could disrupt the fulfillment process and lead to delays or errors.
If you need additional items after placing an order, you have two options: place a new order for the additional items or cancel and re-place the existing order with all desired items included.
The only thing Zipline can do once an oder is placed is cancel it, or cancel certain items within the order. If you need the order delivered to a different address or drop-spot, you must cancel the existing order and place a new one with the correct details.
To update delivery details for future orders, follow these steps:
Open the Zipline app and go to the home screen or your profile.
Tap the pencil icon next to "Delivery Point."
Tap "Change address" and enter the new address.
Select one of the available blue delivery points for that address.
Tap "Next," then "Confirm" to save. You can view and confirm your selected delivery address on the home screen and again on the checkout screen before placing the order.