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What do I do if I can't find my package after delivery?

Updated this week

If your app shows a "delivered" status, but you cannot locate your package:

  1. Check common drop locations on your property, such as your driveway, backyard, or any designated delivery point. Zipline drones typically place packages on the ground at the specified spot.

  2. Review delivery details in the app. The app often includes a map or specific location information where the package was dropped. Use this information to help locate your order.

If you still cannot locate the package after checking the delivery location:

  • Double-check the order details. It’s possible that you’re viewing a different order, such as an older one that was delivered previously. Confirm the order date, items, or order ID to ensure you’re looking at the correct information.

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