If your app shows a "delivered" status, but you cannot locate your package:
Check common drop locations on your property, such as your driveway, backyard, or any designated delivery point. Zipline drones typically place packages on the ground at the specified spot.
Review delivery details in the app. The app often includes a map or specific location information where the package was dropped. Use this information to help locate your order.
Check the app for notifications about delivery issues. Sometimes, orders may be marked as delivered if they were returned to the store or if there are weather-related interruptions. The app will provide updates in such cases.
If you still cannot locate the package after checking the delivery location, it’s possible that there are legitimate delivery issues such as returns to the store, weather-related delays, or technical errors.
Double-check the order details. It’s possible that you’re viewing a different order, such as an older one that was delivered previously. Confirm the order date, items, or order ID to ensure you’re looking at the correct information.
Contact support if the issue persists. If you’ve exhausted all physical search options and still cannot locate your package, use the app’s support feature to report the problem and provide order details for further investigation.