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What happens if my order is canceled by Zipline?

There may be times your order is canceled by Zipline. This can happen for a number of reasons.

  1. Weather situations make it impossible to fly.

  2. Technical issues with the fleet or supporting systems make it impossible to fly.

  3. Events impacting the airspace prevent Zipline from flying.4. Stock availability issues, such as items being out of stock during fulfillment.

  4. Technical or payment processing issues, including payment system failures or failure to confirm order details.

  5. Early closure of fulfillment locations or system-wide software issues preventing order processing.

Regardless of the reason for cancelation, Zipline will not charge you for your order. If a temporary authorization hold was placed on your payment method, it will automatically drop off based on your bank's processing timeline.

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