What Happens After a Drone Delivery Is Aborted, and When Can I Expect Redelivery?
When a drone delivery is aborted due to unforeseen circumstances, such as unsafe weather conditions, the redelivery of your order is automatically handled by Zipline’s system. Here’s what you need to know about the process and what to expect:
Redelivery Process
Automated Retry Scheduling - After an aborted delivery, Zipline's system automatically schedules a retry. You do not need to manually request a redelivery, as the process is entirely automated.
System Notifications and Tracking - Once the replacement or retry is scheduled, you’ll be able to track the new delivery attempt through the app. This keeps you informed of the status and allows you to monitor updates.
Timing and Influencing Factors
Expected Timing for Redelivery - While the system typically reattempts the delivery shortly after a failure, no guaranteed ETA can be provided. The timing of the retry largely depends on external factors, such as weather conditions or other safety-related concerns. Redelivery will only occur once circumstances allow for a safe delivery attempt.
Conditions Impacting Delivery - Weather plays a significant role in drone operations, so delays may occur if conditions are not suitable for flying. The system prioritizes safety above all, ensuring that your delivery is completed under optimal conditions.
Customer Responsibilities
No Action Required - There’s no need to contact support or take any manual steps to initiate a redelivery. The system handles this automatically.
No Additional Charges - You will not be charged for the redelivery. The retry guarantees that you receive your order without incurring any extra costs.
By automating the redelivery process and keeping you informed via the app, Zipline ensures that your order arrives as soon as conditions allow.