If you received the wrong product in an order, Zipline can make it right in a few ways, subject to our Cancelation and Refund Policy.
Replace the item, sending it in a separate flight to the same address and delivery point as the original order.
Provide an account credit good for 1 year from date of the order equal to the retail value of the product.
Offer a refund for the item, which can take up to 10 days to be returned to your payment method.
Note: Zipline may request or require photographs to help us train our staff and improve service.