We work closely with our retail, food, and other partners to make instant delivery possible. In some cases, a minimum basket value is required before an order can be placed in other instances a delivery fee may be waived if you meet a minimum basket value. If you don't meet the minimum basket value, you can still check out and a delivery fee will be charged instead.
Why does a minimum exist?
Minimum order amounts are set in collaboration with our partners to help:
Ensure operational sustainability
Keep fees low
Maintain service availability
Support fair pricing across customers
Because each partner operates differently, minimums may vary by store, location, or order type. Some partners may not charge delivery fees at all, which adds flexibility depending on the store and location.
How do I know if there’s a minimum?
If there is a basket minimum
You’ll see the required amount in the app and cart
You won’t be able to place the order until the minimum is met
How do I know if there are fees?
If there are fees:
You’ll see the fees listed clearly on the app and checkout screen
The cart screen will provide guidance on minimum basket value for free delivery if applicable.
Delivery fees are calculated at checkout based on the order subtotal. We will not add any fees after checkout, including if items are marked as out of stock which may take your order below the minimum basket value for free delivery. (Your delivery will still be free).
Delivery and service fees are shown as separate line items during checkout. If no fees appear, it means the partner does not charge delivery fees.
Fees vary and are based on the partner and order specifics.
Zipline does not handle tips as part of its service.
Can Zipline override the minimum or fees?
Minimum basket values and fees are determined by our partners and typically cannot be waived on individual orders.
If you have questions about a specific order, our support team is happy to help - chat with us in the app!
We’re always working to balance speed, access, and sustainability while delivering the best possible experience.
How do I get to the basket minimum without exceeding the weight limit?
In many cases combining heavier or larger items with smaller items of higher cost will get you to the required limit.The approximate weight limit is 5 lbs per trip. If your order exceeds this limit, the app will notify you, and you can split the order into multiple deliveries.
NOTE: The Zipline Delivery service and Walmart Delivery service are two separate delivery services. Minimum basket values listed in the Zipline app apply only to Zipline Deliveries.Zipline delivers within a 1.5-mile radius from participating Walmart locations. Additionally, Zipline does not deliver alcoholic beverages.