We work closely with our retail, food, and other partners to make instant delivery possible. In some cases, a minimum basket value is required before an order can be placed in other instances a delivery fee may be waived if you meet a minimum basket value. If you don't meet the minimum basket value, you can still check out and a delivery fee will be charged instead.
Why does a minimum exist?
Minimum order amounts are set in collaboration with our partners to help:
Ensure operational sustainability
Keep fees low
Maintain service availability
Support fair pricing across customers
Because each partner operates differently, minimums may vary by store, location, or order type.
How do I know if there’s a minimum?
If there is a basket minimum
You’ll see the required amount in the app and cart
You won’t be able to place the order until the minimum is met
How do I know if there are fees?
If there are fees:
You’ll see the fees listed clearly on the app and checkout screen
The cart screen will provide guidance on minimum basket value for free delivery if applicablel.
Can Zipline override the minimum or fees?
Minimum basket values and fees are determined by our partners and typically cannot be waived on individual orders.
If you have questions about a specific order, our support team is happy to help - chat with us in the app!
We’re always working to balance speed, access, and sustainability while delivering the best possible experience.
How do I get to the basket minimum without exceeding the weight limit?
In many cases combining heavier or larger items with smaller items of higher cost will get you to the required limit.
NOTE: The Zipline Delivery service and Walmart Delivery service are two separate delivery services. Minimum basket values listed in the Zipline app apply only to Zipline Deliveries.