If you receive an item that is poor quality, spoiled, melted, open, expiration or sell-by date in the past, broken or otherwise compromised in quality, Zipline can make this right in a few ways, subject to our Cancelation and Refund Policy
Replace the item, sending it in a separate flight to the same address and delivery point as the original order.
Provide an account credit good for 1 year from date of the order equal to the retail value of the product.
Offer a refund for the item, which can take up to 10 days to be returned to your payment method.
Note: Zipline may request or require photographs to help us train our staff and improve service. Zipline will also pass photos back to our partners to improve product quality by those partners.