What Are Walmart's Return Policies and Procedures for Orders?
If you are looking to return an item from your Walmart order, understanding the policies and procedures is key to completing the process smoothly. Below, we have outlined Walmart’s return policies, eligibility requirements, and how to process returns in-store for defective items, along with any exceptions to their return policy.
Walmart Return Policy Overview
Return Window: Returns must be completed within 30 days of the purchase date. This applies to most items purchased from Walmart.
Past the Return Window: Walmart does not accept returns for any items that are beyond the 30-day return limit.
How to Return an Item in Store
If you need to return an item, including defective goods:
Bring the item to your nearest Walmart store.
Present the return code or barcode provided for your order. This can be obtained from Zipline Customer Support.
Head to the customer service desk to complete the return process.
Additionally, when processing a Zipline order, after completing the return, take a photo of the Walmart return receipt and share it with Zipline support via the in-app chat to initiate the final refund.
Key Exceptions
Defective Items: Defective or non-working items can be returned within the 30-day window at a Walmart store using the provided return code or barcode.
Returns Beyond 30 Days: Items that fall outside of the 30-day return window cannot be returned under Walmart's policy.
By following these expanded guidelines, you can ensure a seamless return experience at Walmart. Whether returning an incorrect or unwanted item or seeking a refund via Zipline, the process is convenient and flexible with options such as refunds to the original payment method or Walmart gift cards.