Our number one priority is your safety. In some cases, we may pause delivery service to make sure we can safely and reliably operate. The following conditions could cause this to happen:
Inclement weather. We’ll pause service if conditions such as high winds would prevent us from accurately delivering to you. This can happen even on seemingly clear days. Often the weather is different where we fly—hundreds of feet in the air—than it is on the ground.
Maintenance. Our systems run continuous and comprehensive safety checks on Zips, droids, docks, and our software. We may pause service if one of these checks flags an issue that we need to take care of during service hours.
Clearing the airspace. In some situations, federal regulators will need to clear the airspace of all aircraft, including Zips. In those cases, we comply with regulations, which may interrupt service.
When service is paused, our team is working to resume it as quickly as possible. Thanks for your patience with us!