Zipline deliveries can be delayed, reattempted, returned, or canceled for safety, weather, technical, or operational reasons. The Zipline app is the best place to track your order and see the latest status.

You can follow your order in the Zipline app as it moves through each stage, including shopping, loading, and out for delivery. An estimated delivery time appears once your order is loaded.

If the delivery time changes, keep checking the app. Delivery windows are estimates, and your order may still arrive after the original time unless the app says it was canceled.

Delays can happen because of weather, high order volume, fulfillment site issues, flight restrictions, or a technical issue with the drone or delivery pod. Weather at flight altitude may be different from what you see on the ground, so deliveries may pause even when conditions look clear nearby.

If your order is delayed, you can:

1. Check the app for updates or cancellation notices.

2. Wait for the delivery to continue or be reattempted.

3. Cancel the order in the app if cancellation is available and you no longer want to wait.

4. Contact support if the delay is unusually long or the status is unclear.

If an order cannot be delivered that day, it may be canceled automatically and refunded. You can place a new order once service is available again.

If a delivery cannot be completed, Zipline may automatically reattempt it with the same order. Common reasons a delivery is aborted include weather or high winds at the delivery location, physical obstacles in the landing zone detected by the drone's onboard safety systems, a technical issue with the drone or delivery mechanism, or a loading issue at the store where the order was not successfully placed on the drone before departure. In all of these cases the aircraft returns to the store without completing the delivery.

You do not need to place a second order or contact support to request a reattempt — the system handles this automatically. You will not be charged an extra delivery fee for a reattempt. In rare cases where the delivery location remains persistently unsafe, the order may be canceled rather than reattempted further.

Check the delivery details in the app first. The app may show the delivery location or a map that can help you find where the package was dropped.

Then check common drop locations around your delivery area, such as your driveway, backyard, or selected delivery spot. Also confirm that you are looking at the correct order date, items, and order ID.

Before placing an order, confirm that the address selected in the app is the address where you want delivery. A wrong-address delivery can happen if the app used a previous address or if the saved address on your account is incorrect.

If you find a Zipline package in a public area, or somewhere you are not the intended recipient, please do not move, open, or collect it.

A “left behind” message can mean the delivery pod or package did not leave the pickup site as expected. Check the app for the latest status and notifications.

If the status does not update or you have not received the order after about an hour, contact support through the app.

For safe delivery, the selected delivery area must be clear of people, pets, objects, debris, and other obstacles. If an obstacle is detected, the delivery may be reattempted, redirected if another delivery target is available, or canceled.

Repeated safety issues at a delivery location may lead to a temporary review or pause in delivery access.

Do not approach, move, or touch the aircraft or delivery pod. Keep people and pets away from the area and contact Zipline support immediately.

Zipline may send local technicians to retrieve equipment and assess the area. If you have photos, videos, location details, or information about property damage or injury, please share that with support through the app or by emailing [email protected].